For too long we have seen patients in our office who have not followed a set of instructions they were given. We termed this non-compliance. Is that accurate? From a legal perspective, yes. What about the bigger picture?
I think the appropriate way to describe these patients, outside the medical-legal arena, are as non-participants. In a patient centric model, they are not holding up their end of the relationship. Why not? In my case, I’m not sure I can answer that. I have quite an extensive discussion with patients before and after surgery, and just to be sure, I give them a hand-out after surgery which goes over everything we covered verbally. As a thoughtful caring physician, I am reaching out to the #hcsm crowd for their thoughts. How do I better ensure that patients are active participants? From the get-go, in my office setting, it is clear to the patients that we are a team, and that they are expected to hold up their end of the relationship too.
What are your thoughts?
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