What a simple yet powerful message I received from a patient today….
Patients seek the advice of “experts” because they are suffering or have some questions about a chronic disease process, etc. It is not infrequent for them to wait (ssometimesfor more than an hour) to see us. It is not unusual for them to have to sit and fill out the same forms they have filled out in many other physician’s offices—- and in some instances they are very nervous.
Is it too much for patients to expect us to:
- sit down
- calm them
- and explain the issues in terms they should be capable of understanding?
The obvious answer is no… but given the response of this patient ….. reality is far different.
The argument that we do not have time is nonsense…. IMHO… I see a lot of patients each week and do not have a physician extender in my office. It is simply making proper use of the time we have… listen, communicate in easily understood terms and do not appear haggard or rushed…. I feel honored that these patients have chosen me to treat them, and I treat them accordingly. I do not want to be treated or looked at or perceived of as a commodity.
One day… the physician will look in the mirror and see a patient… I hope *that* patient finds a caring, calming, inspiring physician willing to treat them as a human being, after all….
We ARE all patients.
Disclaimer: this information is for your education and should not be considered medical advice regarding diagnosis or treatment recommendations. Some links on this page may be affiliate links. Read the full disclaimer.